[SOLVED] How to Fix Ubisoft Connect Not Working in 2023

Ubisoft Connect is a digital game distribution platform where gamers worldwide come and get their favorite games. Sometimes this application could face problems when Ubisoft Connect Not Working. This situation can be very annoying, especially when the root cause of the problem is undetectable. To solve Ubisoft Connect Not Working issue, we have compiled a list of reasons and fixes to follow.

How to Fix Ubisoft Connect Not Working
How to Fix Ubisoft Connect Not Working


Reasons for Ubisoft Connect Not Working 

There are various reasons why the Ubisoft Connect application is not working on your PC. The problem could be due to: 

  • The Internet Protocol version 6 causing connectivity problems.
  • The proxy settings in your PC may not be compatible with the Ubisoft Connect application.
  • The network drivers in your PC may be outdated.
  • Applications like VPN or antivirus may be restricting the application’s performance. 

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How to Fix Ubisoft Connect Not Working in 2023

After understanding why Ubisoft connect not working, let’s see what can be done to Fix Ubisoft Connect not Working problem.  

Fix Ubisoft Connect Not Working
Fix Ubisoft Connect Not Working
Fixes: Ubisoft Connect Not Working
Fix 1: Disable IPv6
Fix 2: Check the proxy settings.
Fix 3: Update your device drivers
Fix 4: Flush DNS and renew your IP
Fix 5: Close unnecessary applications
Fix 6: Reinstall Ubisoft
Fix 7: Contact Support
Fix 8: Disable Antivirus

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Disable IPv6

Using the IPv6 protocol can cause the Ubisoft connectivity problem. Disabling the IPv6 protocol would solve the Ubisoft Connect Not Working issue. Follow these steps to disable IPv6:

  • Step 1: Click on the Network icon at the right corner of your Desktop and then click Open Network & Internet Settings. 
  • Step 2: Then click on Change adapter options.
  • Step 3: Right-click on the Internet connection and select Properties.
  • Step 4: Then, under the Network tab tick the Internet Protocol version 4 (IPv4) and, untick the Internet Protocol version 6. 
  • Step 5: Click on OK to save the changes. Open the Ubisoft application to see if the problem persists.
Disable IPv6
Disable IPv6

Check the proxy settings 

Sometimes enabling proxy settings can cause connectivity issues with Ubisoft. This can be resolved by disabling the proxy server. Here is how you can check the proxy server : 

  • Step 1: Press the Windows+R key on the keyboard to open the Run command box. Then type inetcpl.cpl and then click on OK. 
  • Step 2: Click on the Connections tab and then on LAN settings.
  • Step 3: Uncheck the options “Automatically detect settings” and “Use a proxy server for your LAN”. Then click on OK. 
  • Step 4: Restart the Ubisoft Connect application to see if it’s working or not. 
Check the proxy settings
Check the proxy settings

Update your device drivers 

Sometimes faulty or outdated network adapters could be causing the problem. This can not just affect one application but also other applications that need the internet to run. So, it’s important to keep your PC up-to-date. This can be done manually or automatically.

  • To manually update the drivers, visit the manufacturer’s website and search for the latest drivers. Choose the drivers compatible with the Windows version of your PC.

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  • You can also update your drivers via Driver Easy. It will automatically recognize your system and the drivers that are compatible with the device and automatically download and install them. For this, you’ll be required to install Driver Easy. Run the Driver Easy and click on Scan Now button. After it has detected the problem, it’ll show the driver that needs to be installed. Click on Update beside the suggested driver. The drivers will be updated.
Update Drivers
Update Drivers

Now, re-open Ubisoft Connect to see if it works. 

Flush DNS and renew your IP

Another effective solution to the problem can be flushing the DNS and renewing your IP address. Follow the given steps to do the same: 

  • Step 1: Type cmd in the Windows search bar and select “Run as Administrator”.
  • Step 2: Click on Yes to continue.
  • Step 3: The command prompt window will appear there. Type ipconfig/flushdns and then click on Enter.
  • Step 4: On the next line, type ipconfig/renew and press Enter. The DNS will be flushed, and IP will be renewed. 
Flush DNS and renew your IP
Flush DNS and renew your IP

After this, go to the Ubisoft application and check if it’s working. 

Close unnecessary applications 

The applications running in the background can also hinder your connection with the Ubisoft application. These applications can be VPN or antivirus. It’s important to close these applications as they can create software conflicts. So it is advisable to close these programs while playing Ubisoft games on the Ubisoft application. Follow these steps ;

  • Step 1: On the taskbar, click on any space and select Task Manager.
  • Step 2: Then right-click on the application and click on End Task.
Close applications 
Close applications

Try opening the Ubisoft application again and see if the problem still exists or not.

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Reinstall Ubisoft 

There can be certain undetected problems in the application that can be resolved by uninstalling and then reinstalling Ubisoft Connect. Follow these steps to uninstall the application: 

  • Step 1: Go to the control panel on your computer and click on uninstall.
  • Step 2: It’ll present you with the list of programs installed on the PC. Select Ubisoft and click on Uninstall button. 
Uninstall Ubisoft
Uninstall Ubisoft

After it has been uninstalled, reinstall the application by following these steps: 

  • Step 1 Open Google on your PC and search for Uplay.
  • Step 2: Select “Uplay: Home” from the list of websites.
  • Step 3: Once you are led to the website, click on “Download Now”. 
  • Step 4: Open the downloaded file on your PC.
  • Step 5: A pop-up box will appear, saying, “Do you want to allow this app to make changes to your device?” Click on “Yes” to continue. 
  • Step 6: Accept the installation request and then click on “Install”.
  • Step 7: The Ubisoft application will be reinstalled. 
install ubisoft connect
install ubisoft connect

Contact Support 

If none of the things work to fix the Ubisoft Connect issue, you can connect the Ubisoft Support. Here’s how you can do it: 

  • Step 1: Go to www.ubisoft.com – Ubisoft’s official website.
  • Step 2: Sign in with your Uplay account.
  • Step 3: On the right-hand side, click on the Options drop-down menu.
  • Step 4: Then select Contact Support.
  • Step 5: You can then choose from the following options: Send an email for a support ticket or start a live chat. The support chats are available only at specific times.
  • Step 5: If you choose to send an email, select the appropriate entries in the platform, product, and category drop-down menus. 
  • Step 6: Then type a small description of the problem you are facing in the Subject. Send the email to contact support. Wait for the support system’s response. 
Contact ubisoft support Team
Contact ubisoft support Team

Disable Antivirus 

The antivirus in your system can also come in the way of the application’s working. In that case, it’s better to disable the antivirus by following the simple steps: 

  • Step 1: Click on Windows and search for “Windows Security”. 
  • Step 2: Open the application and search for “Virus & threat protect”, and under that, select the “Manage Settings” option.
  • Step 3: Turn off the “Real-time protection”. The antivirus will be disabled. 
Disable Antivirus to solve Ubisoft Connect not Working
Disable Antivirus to solve Ubisoft Connect not Working

Go to the Ubisoft application to see if the problem persists or not. This is all for How to Fix Ubisoft Connect Not Working. Still, if you are facing the problem and unable to solve the problem with Ubisoft then do comment down below. If you have other methods apart from the ones mentioned above, then let us know in the comment section and stay connected with abitboy.com for more gaming guides.

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